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GuidesCustom Domain Setup

Custom Domain Setup

By default, your GoConverso website is available at goconverso.com/your-username. With a custom domain, you can serve your website from your own address — like www.yourbusiness.com — for a more professional appearance.

Plus+

Custom domains are available on Plus plans and above. Free plan users can upgrade from Dashboard > Subscription.

How it works

When you connect a custom domain, GoConverso:

  1. Verifies that you own the domain by checking DNS records
  2. Provisions a free SSL certificate automatically
  3. Routes all traffic from your domain to your GoConverso website
  4. Handles HTTPS redirection and certificate renewal

Your website content, services, and booking page remain exactly the same — only the URL changes.

Prerequisites

Before you begin, make sure you have:

  • A GoConverso account on the Plus plan or above
  • A registered domain name (purchased from any registrar like Namecheap, GoDaddy, Google Domains, Cloudflare, etc.)
  • Access to your domain’s DNS settings

Step-by-step setup

Purchase a domain

If you don’t already have one, purchase a domain from any registrar. Some popular options:

RegistrarStarting priceNotes
Namecheap ~$9/yearFree WhoisGuard privacy
Cloudflare ~$9/yearAt-cost pricing, free SSL
Google Domains ~$12/yearClean interface, free privacy
GoDaddy ~$12/yearLargest registrar

Choose a domain that matches your business name. For example:

  • yourbarbershop.com
  • yourstudio.fitness
  • yourname.pro

Open the Custom Domains page

In your GoConverso dashboard:

  1. Navigate to Dashboard > Domains (or Settings > Custom Domain)
  2. Click Add Custom Domain
  3. Enter your full domain (e.g., www.yourbusiness.com)

Configure DNS records

GoConverso will display the DNS records you need to add at your registrar. You need to create a CNAME record:

TypeNameValueTTL
CNAMEwwwcname.vercel-dns.comAuto or 3600

For apex domains (e.g., yourbusiness.com without www), add an A record:

TypeNameValueTTL
A@76.76.21.21Auto or 3600

We recommend using the www subdomain (e.g., www.yourbusiness.com) as your primary domain. Apex domains require A records, which don’t support some CDN features. You can set up a redirect from the apex to www at your registrar.

Example: Configuring DNS on Namecheap

  1. Log in to your Namecheap account
  2. Go to Domain List and click Manage next to your domain
  3. Click the Advanced DNS tab
  4. Click Add New Record
  5. Select CNAME Record
  6. Set Host to www
  7. Set Value to cname.vercel-dns.com
  8. Set TTL to Automatic
  9. Click the checkmark to save

Example: Configuring DNS on Cloudflare

  1. Log in to your Cloudflare dashboard
  2. Select your domain
  3. Go to the DNS tab
  4. Click Add record
  5. Select CNAME as the type
  6. Set Name to www
  7. Set Target to cname.vercel-dns.com
  8. Set Proxy status to DNS only (gray cloud) — this is important for SSL provisioning
  9. Click Save

Cloudflare users: Make sure the proxy status is set to DNS only (gray cloud icon). If the orange cloud (proxy) is enabled, SSL certificate provisioning may fail because Cloudflare intercepts the verification request.

Verify your domain

After adding the DNS records:

  1. Return to GoConverso Dashboard > Domains
  2. Click Verify next to your domain
  3. GoConverso checks that the CNAME record points correctly

DNS propagation can take anywhere from a few minutes to 48 hours, depending on your registrar and TTL settings. Most changes propagate within 5-30 minutes.

SSL certificate provisioning

Once DNS verification succeeds, GoConverso automatically provisions a free SSL certificate for your domain. This typically completes within a few minutes.

After provisioning:

  • Your website is accessible at https://www.yourbusiness.com
  • HTTP requests are automatically redirected to HTTPS
  • The certificate renews automatically — no action required

Verifying your setup

After completing the setup, verify everything is working:

  1. Visit your domain — Open https://www.yourbusiness.com in a browser
  2. Check SSL — Click the lock icon in your browser’s address bar to confirm the certificate is valid
  3. Test booking — Make a test booking to ensure the full flow works
  4. Check mobile — Visit your domain on a mobile device to confirm responsive rendering

Troubleshooting

DNS records not propagating

DNS changes can take up to 48 hours to propagate globally. If verification fails:

  1. Double-check the CNAME value is exactly cname.vercel-dns.com
  2. Remove any conflicting A or AAAA records for the same hostname
  3. Wait 30 minutes and try verifying again
  4. Use dnschecker.org  to check propagation status

SSL certificate not provisioning

If the SSL certificate is stuck:

  1. Ensure the DNS record is pointing to the correct target
  2. If using Cloudflare, confirm the proxy is disabled (gray cloud)
  3. Remove any existing CAA records that may block certificate issuance
  4. Wait 15 minutes and check again — provisioning can take up to 30 minutes

Domain shows a different website

If your domain points to a different website:

  1. Check for conflicting DNS records (old A records, other CNAME records)
  2. Remove any records that don’t match the GoConverso configuration
  3. Clear your browser cache or try an incognito window
  4. Wait for DNS propagation to complete

”ERR_TOO_MANY_REDIRECTS” error

This usually means there is a redirect loop:

  1. If using Cloudflare, set SSL mode to Full (not Flexible)
  2. Check that you don’t have conflicting redirect rules at your registrar
  3. Clear your browser cookies for the domain

Managing your domain

Removing a custom domain

To disconnect your custom domain:

  1. Go to Dashboard > Domains
  2. Click the menu icon next to your domain
  3. Select Remove
  4. Your website will revert to goconverso.com/your-username

Changing domains

To switch to a different domain:

  1. Remove the current domain (see above)
  2. Add the new domain following the same setup process
  3. Update DNS records at your new registrar
  4. The old domain will stop serving your website once DNS records are removed

Best practices

  • Use www — The www subdomain is more reliable for CDN and SSL configuration than apex domains
  • Set up redirects — Configure your registrar to redirect yourbusiness.com to www.yourbusiness.com
  • Update your links — Once your custom domain is live, update your social media profiles, business cards, and marketing materials
  • Keep your registrar account active — If your domain registration expires, your website will become unreachable
  • Use a reputable registrar — Choose a registrar with good DNS management tools and reliable uptime

Need help configuring your domain? Contact support at support@goconverso.com with your domain name and registrar, and we’ll walk you through the setup.

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