Guide for Phone Repair Shops

GoConverso provides specialized tools for phone repair shops, electronics repair businesses, and technical service providers. This guide covers how to configure service orders, repair tracking, inventory management, and a customer-facing website optimized for repair businesses.

Overview

Phone repair businesses operate differently from appointment-based services. Customers drop off devices, need status updates, and pick up when repairs are complete. GoConverso’s Service Orders app is designed for this workflow, providing order tracking with statuses (received, diagnosing, in progress, ready for pickup, delivered), public tracking links for customers, and the Phone Repair Dark website template built specifically for this industry. This guide will walk through configuring repair service types, using the service order system, setting up e-commerce for accessories and parts, and leveraging the digital queue for walk-in management.