Reviews & Reputation

Collect star ratings and written reviews from real clients, display them on your public profile, and manage your online reputation — all automatically. Available on all plans.

Overview

The Reviews app automates the entire review collection process. After a client completes an appointment, order, or service order, GoConverso automatically sends a branded email inviting them to leave a review. Clients click a unique link, rate their experience on a 5-star scale, and optionally write a comment. Reviews appear on your public profile as social proof.

Key capabilities:

Access: Go to Dashboard → Reviews to manage your reviews.

How It Works

Automated Review Requests

GoConverso automatically collects reviews without any manual effort. The system works across all service types.

Supported Service Types

How Automation Works

1. The send-review-requests edge function runs every hour via a pg_cron job
2. It queries all completed services from the last period that haven’t received a review request yet
3. For each eligible service, it creates a reviews record with a unique public_token
4. A branded email is sent to the client with a link to /review/{token}
5. The send is logged in review_email_logs to prevent duplicate emails

Timing

• Reviews are requested 2 hours after the service is completed — giving the client time to leave your business before being asked for feedback
• Each client receives only one review request per service (enforced by a unique constraint on service type + reference ID)

Public Review Page

When a client clicks the review link in their email, they see a dedicated review page at /review/{token}.

What Clients See

Star Rating Labels

After Submission

Once a client submits their review:

• The review is marked as verified (is_verified = true)
• The rating and comment are saved
• A confirmation screen is displayed thanking the client
• The review becomes visible on your public profile (unless you hide it later)

Dashboard Management

Manage all your reviews from Dashboard → Reviews.

Statistics Cards

The dashboard displays 4 key metrics at the top:

Filtering Reviews

Filter your review list by star rating:

Review Actions

For each review, you can:

Website Display

Add a Reviews section to your GoConverso website to showcase client feedback directly on your public profile.

Adding a Reviews Section

1. Open the Website Editor from your dashboard
2. Click Add Section and select Reviews
3. Choose a display variant

Display Variants

Example Reviews

While you’re building your reputation and don’t have real reviews yet, you can add up to 3 example reviews using the Reviews Editor in the template sidebar:

• Set a customer name, service name, star rating, and comment for each example
• Use the “Use Default Reviews” button to populate 3 pre-written examples instantly
• Example reviews are automatically replaced when real customer reviews are received

Verified Reviews

GoConverso reviews are linked to actual services, ensuring authenticity:

This means every review on your profile is tied to a real transaction — clients can’t leave reviews without having actually used your services.

Review Statistics

The system calculates aggregate statistics from your visible reviews:

Statistics are calculated using the get_review_stats database function and only count visible reviews — hidden reviews are excluded from all public-facing metrics.

Plan Availability

Related

• Booking System — Appointments that trigger automated review requests
• Client Management — CRM records linked to review authors
• Website Builder — Add a reviews section to your public profile
• E-Commerce — Product orders that trigger review requests