Frequently Asked Questions

Answers to the most common questions about GoConverso. If you don’t find what you’re looking for here, contact support at support@goconverso.com.

General

What is GoConverso?

GoConverso is an all-in-one SaaS platform that helps service professionals create booking websites, manage clients, sell products, and grow their business. It supports 20+ professional niches with 350+ pre-configured services, multi-language support, and integrated tools for email marketing, e-commerce, analytics, and more.

Who is GoConverso for?

GoConverso is designed for any service-based professional, including:

• Barbers and hairdressers
• Personal trainers and fitness coaches
• Dentists, psychologists, and therapists
• Lawyers, consultants, and accountants
• Phone repair shops and auto mechanics
• Photographers, tattoo artists, and content creators
• Plumbers, electricians, and home service providers

If you offer services and accept appointments, GoConverso is built for you.

What languages does GoConverso support?

The platform fully supports three languages:

• English
• Portuguese (Brazilian)
• Spanish

Both the dashboard and public-facing websites are available in all three languages. Your clients see your website in the language they select or their browser’s preferred language.

What currencies are supported?

GoConverso supports 15+ currencies for service pricing, including USD, BRL, EUR, GBP, CAD, AUD, MXN, ARS, COP, CLP, PEN, and more. You select your currency during setup, and all prices on your public website display in that currency.

Pricing & Plans

How much does GoConverso cost?

GoConverso offers five plans:

Is there a free plan?

Yes. The Free plan includes 50 bookings per month, 5 services, a professional website, and access to 9 free apps. No credit card required.

Can I try a paid plan before committing?

All paid plans include the features described on the pricing page . You can start with the Free plan and upgrade at any time. When you upgrade, you get immediate access to all features in your new plan.

How do I upgrade or downgrade my plan?

Go to Dashboard > Subscription and select a new plan. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period.

Can I cancel my subscription?

Yes. You can cancel at any time from Dashboard > Subscription. Your account remains active until the end of the current billing period. After cancellation, your account reverts to the Free plan — your data is preserved, but premium features become unavailable.

What payment methods do you accept?

GoConverso accepts all major credit and debit cards (Visa, Mastercard, American Express, Discover) through Stripe. We do not currently support PayPal or bank transfers for subscription payments.

Features

How many services can I create?

How many bookings can I receive per month?

Can I add staff members?

Yes. Staff management is available on Plus plans and above. Each staff member gets their own schedule, service assignments, and appointment view.

Does GoConverso support online payments?

Yes. GoConverso integrates with Stripe for payment processing. You can:

• Require upfront payment at the time of booking
• Collect deposits for high-value services
• Sell products through the e-commerce module
• Accept payments in 15+ currencies

Can I use my own domain?

Yes. Custom domains are available on Plus plans and above. See the Custom Domain Setup guide for step-by-step instructions.

Does GoConverso have a mobile app?

GoConverso is a Progressive Web App (PWA), meaning you can install it on your phone’s home screen directly from your browser. It works like a native app with offline support, push notifications, and a full-screen experience.

To install:

1. Visit converso.pro on your mobile browser
2. Tap Add to Home Screen (iOS) or the install prompt (Android)
3. The app appears on your home screen like any other app

Data & Privacy

Can I export my data?

Yes. You can export your client list, booking history, and service data from the dashboard. Go to Dashboard > Settings to access export options.

Who owns my data?

You do. GoConverso stores your data on your behalf, but you retain full ownership. You can export or delete your data at any time.

Where is my data stored?

GoConverso uses Supabase  for its backend, which runs on AWS infrastructure. Data is stored in data centers with SOC 2 Type II compliance. All data is encrypted at rest and in transit.

What happens to my data if I cancel?

Your data is preserved when you cancel. Your account reverts to the Free plan, and you can continue to access your data. If you later delete your account entirely, all data is permanently removed after a 30-day grace period.

Is GoConverso GDPR compliant?

GoConverso follows data protection best practices including data encryption, secure authentication, and user consent management. If you operate in the EU, you can configure your website to display cookie consent banners and privacy notices.

Technical

What technology does GoConverso use?

GoConverso is built with:

• Frontend — React 18, TypeScript, Tailwind CSS, Vite
• Backend — Supabase (PostgreSQL, Edge Functions, Auth, Storage)
• Payments — Stripe
• Hosting — Vercel
• Email — Resend

Does GoConverso have an API?

Yes. GoConverso exposes a REST API through Supabase. You can manage bookings, services, clients, and products programmatically. See the API Reference for details.

Can I integrate with Google Calendar?

Yes. GoConverso offers bidirectional Google Calendar sync. When a client books an appointment, it appears in your Google Calendar. When you block time in Google Calendar, it removes availability from your booking page. See Google Calendar Sync for setup instructions.

Does GoConverso support webhooks?

Yes. GoConverso supports Stripe webhooks for payment events and booking notification webhooks for appointment events. See the Webhooks documentation for details.

What browsers are supported?

GoConverso supports all modern browsers:

• Chrome 90+
• Firefox 90+
• Safari 15+
• Edge 90+
• Mobile Safari (iOS 15+)
• Chrome for Android

Support

How do I contact support?

You can reach GoConverso support through:

• Email — support@goconverso.com
• Dashboard chat — Available from your dashboard sidebar
• Documentation — Browse these docs for self-service answers

What are support hours?

Support is available during business hours (Monday through Friday, 9 AM to 6 PM ET). Response times vary by plan:

Still have a question? Contact us at support@goconverso.com and we’ll get back to you as soon as possible.