Loyalty Program

Keep clients coming back with a points-based loyalty system that rewards repeat bookings with redeemable points. Available on Plus plans and above.

Overview

The Loyalty Program app adds a points system to your GoConverso business. Clients automatically earn points for each completed booking, and they can redeem those points for rewards you define — discounts on future services, free add-ons, or other incentives. It is a straightforward way to encourage repeat visits and build long-term client relationships.

Points are awarded automatically through a trigger that fires when a booking is marked as completed. This means you do not need to manually track or assign points — the system handles everything. Clients can see their point balance and available rewards through the Client Portal.

You control the rules: how many points each booking earns, what rewards are available, and how many points each reward costs. This flexibility lets you design a loyalty program that fits your business model, whether you want to reward frequency, spending amount, or specific service types.

Key Features

• Automatic point earning — Points are awarded automatically when bookings are completed
• Customizable rewards — Define what clients can redeem their points for
• Point balance tracking — Clients see their balance and reward options in the Client Portal
• Flexible rules — Set points-per-booking, reward costs, and earning multipliers
• Booking integration — Points system is tied directly to your booking workflow
• Redemption history — Track which rewards have been redeemed and by whom