AI Chatbot

The AI Chatbot adds a chat widget to your public GoConverso page that works 24/7. It captures visitor contact details, answers frequently asked questions using your own data, and can guide clients through a full booking flow — without any manual involvement from you.

How It Works

The chatbot runs in two complementary modes that work together automatically:

When a visitor sends a free-text message during an active flow, the system classifies the intent first. If it looks like a flow input (a service choice, a date, a yes/no), the flow continues. If it looks like a question or off-topic message, AI answers it — and the flow remains paused so the conversation can resume.

Setting Up the Chatbot

Access the chatbot settings at Dashboard > Apps > AI Chatbot or navigate directly to Dashboard > Chatbot Settings.

Configuration Options

Go to Dashboard > Chatbot Settings > Configuration to access all settings.

• Enabled: Show or hide the chat widget on your public page
• Welcome Message: The first message visitors see when opening the chat
• Offline Message: Shown when the bot is disabled
• Primary Color: The accent color of the chat widget (matches your brand)
• AI Provider: Choose between Anthropic (Claude) or OpenAI (GPT)
• Your AI Key (optional): Add your own API key. When set, AI responses use your key and do not consume platform AI credits.

Flow Builder

The Flow Builder is a visual editor where you design the conversation your chatbot follows step by step. Drag nodes onto a canvas, connect them, and preview the full chat experience — all without writing code.

Access it at Dashboard > Chatbot Settings > Templates, then click Edit Flow on any active template, or navigate to Dashboard > Chatbot > Flow Editor.

Editor Layout

The flow editor has three panels:

The canvas supports zoom, pan, grid snapping, and a mini-map for large flows.

Node Types

Every flow starts with one Chat Trigger node. From there, you connect any combination of the 12 available node types:

Building a Flow

Flow Variables

Variables store information collected during the conversation. They follow the pattern {variable_name} and can be inserted into any message text.

Common variables used in booking flows:

Variables accumulate throughout the session — they are never reset between steps.

Hybrid AI + Flow Routing

When a visitor types a free-text message while a flow is active, the system classifies the intent before deciding what to do:

Button clicks always advance the flow directly — no AI classification needed.

Flow Templates

The Templates tab in Chatbot Settings includes ready-made flows for common use cases. Each template is available in multiple languages:

Click Apply on any template to load it as your active flow. An active flow banner appears at the top of the Templates tab showing which template is currently running.

Action Nodes — Built-In Integrations

Action nodes connect the chatbot to your GoConverso account data in real time:

These actions run server-side and use your live GoConverso data — no configuration needed.

Booking Flow

The booking flow is a pre-built conversation that takes a website visitor from an initial greeting all the way to a confirmed appointment request — without them ever leaving your public page. Bookings created by the chatbot appear in Dashboard > Appointments with a pending status, ready for you to confirm.

What the Booking Flow Does

The full booking flow covers:

1. Lead Capture Wall — Collects the visitor’s name, email, and (optionally) phone before the conversation starts. The lead is saved to your client database immediately, even if they abandon the chat.
2. Service Selection — Lists your real active services with prices, presented as clickable buttons.
3. Date Selection — Offers the next 7 days as buttons, with support for typed dates in multiple formats and languages.
4. Availability Check — Fetches real-time available slots based on your configured working hours and existing bookings.
5. Confirmation — Shows a summary and asks the visitor to confirm with a button click.
6. Booking Creation — Creates a real booking with status = pending in your dashboard and sends email notifications.

Lead Capture Wall

Before the conversation begins, the chatbot shows a short form asking for the visitor’s contact details.

As soon as the visitor submits the form, a record is created (or updated if the email already exists) in your Clients database. This means every visitor who opens the chat is captured as a lead — regardless of whether they complete a booking.

Conversation Flow (23 Steps)

The default booking flow has 23 nodes. Here is the full path a visitor takes:

Welcome message
  → Intent buttons: [Book Appointment] [View Services] [Contact Us]
    → If name is already known (from lead form): skip to service list
    → If name is not known: ask for name → ask for phone
  → Fetch real services from your account
  → Show service list with buttons
  → Visitor selects a service
  → System resolves selection to a service ID
  → Offer next 7 days as date buttons
  → Fetch available time slots for chosen service + date
  → Show available times as buttons
  → If phone was not captured yet: ask for phone
  → Show confirmation summary
  → Visitor confirms [Yes] or cancels [No]
    → On confirm: create booking in dashboard
      → If success: show success message
      → If error: show specific error message
    → On cancel: show friendly cancellation message

Service Selection

The chatbot lists services as numbered buttons. Visitors can:

• Click a button — the most common path
• Type a number — e.g., “1” selects the first service
• Type a name — partial matching (e.g., “haircut” matches “Premium Haircut”)

If the typed input doesn’t match any service, the chatbot re-displays the service list with a polite prompt instead of silently choosing a default.

Date and Time Handling

The date selection step shows the next 7 days as buttons (e.g., “Wed 26/02”). Visitors can also type dates in any of these formats:

Available times are generated based on your working hours, with existing bookings blocked automatically. Times are shown as buttons in 30-minute intervals.

Email Notifications

When a booking is created through the chatbot, two emails are sent automatically:

All emails follow your language setting in Dashboard > Settings. If you configured your account in Portuguese, clients receive emails in Portuguese — regardless of what language the visitor used in the chat.

Approving Chatbot Bookings

Chatbot bookings always start with pending status. To confirm:

Requirements Checklist

Before enabling the booking flow, verify:

• At least one active service in Dashboard > Services
• Working hours configured in Dashboard > Settings > Working Hours
• Chatbot enabled in Dashboard > Chatbot Settings > Configuration
• A booking flow applied in Dashboard > Chatbot Settings > Templates

FAQ Templates

The FAQ tab lets you build a knowledge base that the chatbot uses to answer visitor questions accurately. Instead of creating FAQs from scratch, GoConverso provides ready-made templates based on your business category.

Quick-Start Templates

When you open the FAQ tab, the system detects your business category (barber, dentist, personal trainer, etc.) and offers pre-built FAQ templates matching your niche:

Click Add on individual templates or Add All to insert them all at once.

Dynamic Answers

Some templates are marked Auto-generated from your data. These answers are generated automatically using your actual business information:

Managing FAQs

Each FAQ entry has a question, answer, category, and priority (Low / Medium / High). Edit or delete any FAQ at any time using the pencil and trash icons. FAQs with higher priority are surfaced first when the AI searches for relevant answers.

Multilingual Support

The chatbot automatically adapts to the language of each visitor.

How Language Detection Works

1. When a visitor sends their first message, the system identifies the language using keyword matching and character analysis (e.g., ã/ç → Portuguese, ñ → Spanish).
2. The detected language is stored for the session — subsequent messages don’t trigger re-detection.
3. If language can’t be determined from the message, the system uses the visitor’s browser language.
4. All system messages (rate limit notices, offline messages, error prompts) are pre-translated in English, Portuguese, and Spanish.

Flow Message Translation

When your flow is set up in one language but a visitor writes in another, the chatbot automatically translates flow messages into the visitor’s language using a fast, low-cost AI model. Translations are cached per session so the same message is only translated once.

Supported Currencies

The chatbot displays prices in your configured currency. 16 currencies are supported:

USD, EUR, GBP, BRL, CAD, AUD, MXN, ARS, CLP, COP, PEN, JPY, CNY, INR, ZAR, MYR

Conversations Tab

The Conversations tab shows a live log of all chat sessions. For each session you can see:

• Visitor identifier and timestamp
• Message history
• Lead data captured (name, email, phone)
• Whether a booking was created from the session

Metrics

The Metrics tab shows aggregate data for your chatbot:

Plan Availability

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