Glossary
A reference of key terms and concepts used throughout GoConverso. Understanding these will help you navigate the platform and documentation more effectively.
A
Add-on
An optional feature or capability that extends the functionality of your plan. Some add-ons are included with higher-tier plans, while others can be purchased separately. Examples include extra email credits and premium support.
Ambassador
A GoConverso partner who promotes the platform and earns commissions for referred sign-ups. Ambassadors have access to the Partner Hub with tracking links, performance dashboards, and payout management.
Anon Key
The public API key for your Supabase project. Safe to use in client-side code because it respects Row Level Security (RLS) policies. Used in the apikey header for API requests.
App
A modular feature within the GoConverso platform. There are 22 apps in total — 9 free and 13 premium — covering everything from booking and email marketing to e-commerce and analytics. Apps are installed from the Apps page in your dashboard.
Automation
A rule-based system that triggers actions automatically in response to events. For example, an automation can send a follow-up email 24 hours after a completed appointment or notify you when a client hasn’t booked in 30 days.
B
Booking
An appointment scheduled by a client for a specific service, date, and time. Bookings can be created by clients through the public page, by staff through the dashboard, or programmatically through the API.
Buffer Time
The gap between consecutive appointments. Used to allow for cleanup, transition, or preparation between clients. Configured in your working hours settings (e.g., 10 minutes between bookings).
C
Client
A person who books services with you. Client records include contact information, booking history, total spend, notes, and tags. Managed through the Client Management app.
Client Portal
A dedicated area where your clients can log in to view their bookings, check loyalty points, access deliverables, and manage their profile. Clients authenticate using a one-time password (OTP) sent to their email.
CNAME Record
A type of DNS record that maps a domain name to another domain name. Used when connecting a custom domain to GoConverso. You create a CNAME record pointing www to cname.vercel-dns.com.
Custom Domain
Your own domain name (e.g., www.yourbusiness.com) connected to your GoConverso website. Available on Plus plans and above. Includes automatic SSL certificate provisioning.
D
Dashboard
The private management interface at converso.pro where you control all aspects of your GoConverso account — services, bookings, settings, apps, analytics, and more.
Digital Queue
A virtual walk-in queue system. Clients scan a QR code or visit your queue page to join the line remotely. Commonly used by barbershops and salons. Available as a free app.
Draft
An unpublished version of your website, email template, or blog post. Drafts are saved automatically and can be previewed before publishing.
E
Edge Function
A server-side function that runs on Supabase’s edge infrastructure. Used for operations that require server-side logic, such as processing Stripe webhooks, sending emails, or handling form submissions. Deployed using the Supabase CLI.
Email Campaign
A targeted email sent to a group of clients. Created using the visual email editor and managed through the Email Marketing app. Campaigns include analytics for opens, clicks, and engagement.
Email Credits
The number of emails you can send per month, determined by your plan. Additional credits can be purchased from the Email Credits page. Credits reset at the beginning of each billing cycle.
F
Feature Flag
An internal system used to gradually roll out new features. Feature flags allow GoConverso to enable features for specific users or plans before making them available to everyone.
G
Gallery
A section on your public website for showcasing images. Commonly used for before/after photos, portfolio images, or team photos. Configured through the Website Editor.
H
Hero Section
The large, prominent area at the top of your website. Typically includes a headline, description, background image, and a call-to-action button (e.g., “Book Now”). The first thing visitors see when they land on your page.
J
JWT (JSON Web Token)
An authentication token issued when a user signs in. Contains the user’s ID, email, and metadata. Used in the Authorization header for API requests. Automatically refreshed by the Supabase client library.
L
Loyalty Program
A points-based reward system for clients. Clients earn points for each booking and can redeem them for free services or discounts when they reach a configured threshold. Available on Plus plans and above.
N
Niche
The professional category you select during onboarding (e.g., Barber, Personal Trainer, Dentist). Your niche determines the default services, website template, and category translations that GoConverso pre-configures for you. There are 20+ niches available.
O
OAuth
An authentication protocol that allows users to sign in using a third-party provider (e.g., Google) without creating a separate password. GoConverso supports Google OAuth for user sign-in.
OTP (One-Time Password)
A 6-digit code sent via email for passwordless authentication. Used primarily for client portal access. Codes expire after 10 minutes and are single-use.
P
Plan
Your subscription tier, which determines available features, booking limits, service limits, and email credits. GoConverso offers five plans: Free, Plus, Pro, Max, and Ultra.
Profile
Your professional profile that powers your public website. Includes your name, bio, photo, contact information, social media links, and business details. Accessible at goconverso.com/your-username.
Public Page
Your client-facing website hosted on GoConverso. This is where clients view your services, book appointments, browse products, and read your blog. The URL is goconverso.com/your-username or your custom domain.
PWA (Progressive Web App)
A web application that can be installed on a mobile device’s home screen and used like a native app. GoConverso’s dashboard is a PWA with offline support and push notifications.
R
RLS (Row Level Security)
A PostgreSQL feature used by Supabase that restricts which rows a user can access based on policies. GoConverso uses RLS on all tables to ensure users can only access their own data.
Review
A rating and testimonial left by a client after a service. Reviews appear on your public page and contribute to your overall rating. Managed through the Reviews app.
S
Section
A building block of your website. Sections are the individual parts that make up your page — hero, services, gallery, contact, footer, and more. Each section has multiple variants (e.g., Classic, Modern, Elegant) that you can choose from in the Website Editor.
Service
A bookable offering that you provide to clients. Each service has a name, description, price, duration, and category. Services appear on your public page and in the booking flow.
Service Order
A tracked job or project, commonly used by repair shops and service providers. Service orders have statuses (pending, in progress, completed), client details, and can include multiple items or tasks. Managed through the Service Orders app.
Service Role Key
The secret API key for your Supabase project that bypasses all Row Level Security policies. Must never be exposed in client-side code. Used only in server-side contexts like edge functions.
Slot
A specific time window available for booking. Slots are generated based on your working hours, service duration, buffer time, and existing bookings.
Staff Member
A team member added to your account who can manage their own appointments and schedule. Staff members have limited dashboard access — they can view bookings and clients assigned to them, but not billing or account settings.
T
Template
A pre-designed website layout optimized for a specific industry or style. GoConverso offers multiple templates including Classic, Modern, Elegant, Content Creator, Phone Repair Dark, and more. Templates are customized through the Website Editor.
Theme
The visual styling applied to your website, including colors, fonts, spacing, and layout preferences. Themes can be customized per section or applied globally through the Theme Settings panel.
V
Variant
A specific visual style of a website section. For example, the Hero section has variants like “Classic”, “Modern”, “Hairdresser”, “Lawyer”, and “Content Creator”. Each variant has the same functionality but a different visual presentation.
W
Webhook
An HTTP callback that sends real-time notifications when events occur. GoConverso supports Stripe webhooks for payment events and booking webhooks for appointment events. See Webhooks for details.
Website Editor
The visual editor used to customize your public website. Includes section management, variant selection, theme settings, content editing, and real-time preview. Accessed from Dashboard > Website Editor.
Working Hours
The schedule that determines when clients can book appointments with you. Configured per day of the week with support for breaks and custom time blocks. Also configurable per staff member.
Missing a term? Contact support at support@goconverso.com and we will add it.